College students taking notes.

Program objectives

Develop the skills necessary for the application of the basic principles, rules and methods of the pharmacy technical assistant profession:

  • to apply a keyboarding technique
  • to proofread English texts
  • to manage administrative information
  • to understand and identify various management approaches to quality
  • to manage their time
  • to write business correspondence in English according to formatting requirements
Student from the Collège Supérieur de Montréal taking notes in a study room.

Program objectives

To develop the competencies required to apply the following information technology tools:

  • to use database software
  • to use the functions of word processing software, spreadsheet software, and telecommunication tools

To develop the competencies required to handle bilingual communications in an office setting

Student of the Collège Supérieur de Montréal writing on the computer in outdoor steps.

Program objectives

To develop the competencies required to handle the following secretarial functions:

  • to produce and receive business correspondence in English
  • to produce documents
  • to handle requests relating to legislation
  • to update files
  • to prepare business meetings
  • to carry out common and periodic accounting tasks
  • to produce business correspondence in English
  • to translate business correspondence into English
  • Skills wanted
    • Are highly organized and enjoy responsibilities
    • Possess an aptitude for communication
    • Work well under pressure
    • Are detail-oriented and rigorous
    • Demonstrate good judgment and a strong ethical sense
  • Job perspectives
    • Office clerk
    • Administrative assistant
    • Personnel clerk
    • Executive assistant
    • General office support
    • Data entry clerk
    • Human resources assistant
    • Receptionist
  • Workplace
    • Small, medium and large companies
    • Public or private businesses
    • Self-employed workers
  • Former Student Working as a Secretary Interacting With A Colleague

Placement rate

A full-time placement rate of 85% for all of Quebec. Our programs are made to meet the needs of the labour market. Contact us to find out the latest placement rates for our programs.


Satisfied students


My employer appreciates the quality of training I received at the College.

Laura - Student

I just received my end of program documents. I wanted to thank you very much for all that you have done for me. You marked a rather special period of my life with your support.

Nidal - Student

My training at the Collège Supérieur de Montréal has been the key to my professional advancement. A truly rewarding experience!

Lucas - Student

Advantages of studying at CSM

  • Job placement assistance
  • Conveniently located facilities (Berri-UQAM subway station)
  • High-quality education with more than 50 years of experience

Description of competencies

Occupation and training

  • This course presents a realistic vision of the job of secretary. It also provides information on the training plan.
  • Occupational health and safety, customer service and professional ethics.
  • Developing skills, joining the labour market.

Writing high-quality English

  • Check and correct the quality of materials written in English.
  • Improve sentence structure and ensure use of proper syntax.
  • Write copy with a professional tone, style and level of language.

Customer service

  • Greet clients in person.
  • Answer phone calls courteously and listen attentively.
  • Handle email messages and process document requests.
  • Receive and interpret appointment requests, properly create appointments.
  • Follow up on document requests and ensure materials are properly assembled.
  • Handle special situations, interpret them fairly, offer solutions.

Presentation design

  • Organize the work, assemble needed items.
  • Prepare the presentation, taking care to present the information accurately.
  • Format the presentation, giving it an appropriate appearance.
  • Check the quality of the work and ensure that it is consistent with requests and guidelines.
  • Select the most suitable printing format and deliver the presentation.

Accounting operations

  • Organize the work, treating the data as confidential.
  • Follow up on accounts receivable and create, prepare and produce the relevant data.
  • Follow up on accounts payable.
  • Prepare documents for payroll.

Business correspondence

  • Organize the work to be done, correctly interpreting requests and instructions.
  • Write letters one or more pages long.
  • Format letters.
  • Check the quality of the work.

Handling cash

  • Organize the work to be done.
  • Prepare tax forms, ensuring accuracy of sub-totals and totals.
  • Prepare bank reconciliations, ensuring accuracy of amounts.
  • Handle petty cash and correctly prepare the petty cash register.

Producing tables and charts

  • Perform multi-sheet operations.
  • Produce charts.
  • Produce flow charts and diagrams.
  • Create templates.
  • Use review tools for shared files.
  • Export and import folders.

Business texts in French

  • Prepare the work.
  • Organize and write the text, with the aid of search tools.
  • Format the document in accordance with French-language layout rules.
  • Check the quality of the work and sources.

Interaction in French

  • Greet a client or co-worker in person.
  • Receive and transfer calls, using correct telephone protocol.
  • Place telephone calls, leave clear and concise messages.
  • Carry on a professional conversation.

Meetings and events

  • Organize the work to be done, produce a realistic schedule.
  • Make and follow up reservations.
  • Prepare meeting notices, news releases, invitations and supporting documents.
  • Send out necessary documents on time.
  • Produce a report, minutes or summary of the event.
  • Format and lay out documents.

Technical support

  • Ensure that equipment is properly operated and maintained.
  • Assist staff in the use of equipment and technology.
  • Purchase office supplies.

Joining the workforce

  • Find an internship; communicate and observe workplace activities.
  • Prepare a résumé and cover letter and take steps to secure an internship.
  • Perform various tasks, communicate with co-workers and supervisors.
  • Write a summary and detailed report of work done during the internship.
  • This course helps students understand their future role in a company and gives them a clear picture of their profession.

Copy editing in French

  • Learn the fundamentals of spelling, grammar and syntax essential for copy editing in French.
  • Learn about business vocabulary, punctuation and certain elements that can improve the quality of a text.
  • Interpret text, identify and correct grammatical errors.
  • Use the right terms, rules and exceptions. Interpret the meaning, nature and function of words.

Document management

  • File documents and correctly organize documents in folders.
  • Create and correctly name folders.
  • Process active, semi-active and inactive documents and transfer records appropriately.


  • Correctly edit, adjust, modify, format and sort spreadsheet data.
  • Format spreadsheets with titles, headers and footers.
  • Use all printing options by properly adjusting the print settings.

Business writing in English

  • Prepare the work, gather and interpret information.
  • Use good writing techniques, with a diversified vocabulary and sentence structure.
  • Check the quality of the work, ensuring it is error-free and requests have been fulfilled.

Word processing

  • Enter, process, organize, correct and print simple texts.
  • Manage files and make backup copies.
  • Study and create tables and merge texts with a database.
  • Organize folders, including the creation of nomenclature rules for files and folders.

Creating databases

  • Create the database structure.
  • Change data, ensure accuracy of changes.
  • Extract and sort data.
  • Format and print data.
  • Import and export data.


  • Read the text to be translated, noting the tone, style and level of language.
  • Translate the text into the target language.
  • Check the quality of the work.

Visual design of documents

  • Organize the work to be done.
  • Design the document.
  • Check the quality of the work.
  • Bind and distribute the documents.

Digital Media

  • Organize the work to be done, interpreting the request correctly.
  • Integrate media elements and verify language quality.
  • Test the use of the media, properly uploading the information.
  • Finalize the work, in accordance with requests and guidelines.

Following up on business correspondence

  • Handle correspondence, identifying the recipient.
  • Answer correspondence using correct French and accurate information.
  • Prepare envelopes and check the accuracy of addressing information.
  • Send bulk mailings using correct printer settings.

Report production

  • Organize the work to be done, in accordance with requests and instructions.
  • Enter the complete text.
  • Insert document elements such as footers, headers and appendices.
  • Generate the table of contents and index, ensuring all sections are present.

Coordination of multiple tasks

  • Plan tasks, including a prioritized schedule.
  • Work efficiently and produce high-quality work, using optimal work methods.
  • Monitor task completion and adjust the plan based on new instructions and contingencies.


To be eligible for admission to the Secreterial program, candidates must meet one of the following requirements


Persons holding a Secondary School Diploma or its recognized equivalent


Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning


Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning.


Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.