Secretarial program

Objective of Program

To develop the following competencies necessary to practice the employment:

  • to apply a keyboarding technique
  • to proofread English texts
  • to manage administrative information
  • to understand and identify various management approaches to quality
  • to manage their time
  • to write business correspondence in English according to formatting requirements.

To develop the competencies required to apply the following information technology tools:

  • to use database software
  • to use the functions of word processing software, spreadsheet software, and telecommunication tools

To develop the competencies required to handle bilingual communications in an office setting

To develop the competencies required to handle the following secretarial functions:

  • to produce and receive business correspondence in English
  • to produce documents
  • to handle requests relating to legislation
  • to update files
  • to prepare business meetings
  • to carry out common and periodic accounting tasks
  • to produce business correspondence in English
  • to translate business correspondence into English

You’re in the right field of work if you:

  • Are highly organized and enjoy responsibilities
  • Possess an aptitude for communication
  • Work well under pressure
  • Are detail-oriented and rigorous
  • Demonstrate good judgment and a strong ethical sense

Career opportunities :

Exemples :

  • Office clerk
  • Administrative assistant
  • Personnel clerk
  • Executive assistant
  • General office support
  • Data entry clerk
  • Human resources assistant
  • Receptionist


  • Small, medium and large companies
  • Public or private businesses
  • Self-employed workers

Placement rate

+ 95% full-time for all of Quebec

The avantages of studying in Collège Supérieur de Montréal

When you choose the C.S.M., you also choose:

  • Job placement assistance
  • Conveniently located facilities (Berri-UQAM subway station)
  • A simulation class to develop your confidence and skills
  • High-quality education
  • More than 50 years of experience

With this course you will have access to scholarships offered by our partners

Summary of qualifications

Determine their suitability for the occupation and explore the training process

This course offers a realistic vision of the trade. It provides information on the program as a whole.

Apply a keyboarding technique

Learn a keyboarding technique in order to reach proper dexterity and speed of 25 words per minute

Proofread business texts

  • Learn French grammar and syntax to audit various documents.
  • Use proper business vocabulary and punctuation.

Manage administrative information

  • Learn how to professionally manage all administrative documents.
  • Recognize various business models.
  • Understand and use a Classification Plan to manage all correspondence and codify them.

Use the basic functions of word processing software

  • Type, prepare, modify and print basic text.
  • Manage files and create security copies.
  • Create tables and merge text with databases.

Compose and format business correspondence

With a word processor and using business format, write various documents.

Carry out common accounting tasks

With the use of an accounting software (SAGE 50), learn how to perform basic accounting tasks such as: bank deposits, purchase orders, invoices, managing the petty cash, produce employees pay and manage accounting correspondence.

Use database software

Using databases, manage, import/export, extract and classify data.

Understand and identify with various management approaches to quality

Analyse the various management approaches to business and apply quality client relations; propose improvement.

Carry out periodic accounting tasks

Using SAGE50, perform accounting tasks such as:  account reconciliation, financial reports, follow up on budget and closing balances, fill out and follow up on financial correspondence.

Communicate in an office setting

Learn and understand the importance of communication; develop and apply communication’s principals and techniques within a work environment.

Use telecommunication tools

  • Learn how to navigate and find the right information on the web.
  • Send, receive and manage emails.
  • Learn how to use Internet search engine and antiviruses.

Handle bilingual communications in an office setting

By means of real life situations, learn how to use proper French and English protocols with clients.

Produce and receive business correspondence

Using a word processor, learn how to write, prepare and merge two pages documents and how to use various postal services.

Use the basic functions of spreadsheet software

  • Using Excel, learn how to create, modify and print speadsheets including integrated mathematical functions.
  • Import and export Excel databases onto word documents.

Manage their time

Learn how to properly manage the business workload. Familiarise yourself with various tools and resources in work management.

Produce business correspondence in French

Using a word processor, learn how to write, prepare, merge and send out two pages French documents.

Handle requests regarding labour laws

  • From simple but real life situations, find answers and solutions applying ethics and legislative laws.
  • Produce the required documents and ensure their follow up.

Translate business correspondence into French

  • Learn how to distinguish primary and secondary meaning within a given text.
  • Write quality French texts and carry out the appropriate format.

Use the advanced functions of word processing software

  • Personnalise various documents, forms, lists, indexes, table of content, text in a column format, automatic counts and notations.
  • Create database, macro-commands and tables with calculations. Import and export data.

Design the visual format of a document

  • Design various aspect of a document including titles, subtitles, and words within a text.
  • Determine the content and appearance of headers and footers and patterns.
  • Insert graphics. Manage the document layout.

Produce documents

  • Write proper document’s content ensuring text quality.
  • Manage report’s layout and classify all documents.

Prepare business meetings

  • Using a word processor, manage correspondence, emails and electronic agendas.
  • Produce and dispatch various documents such as notices, order of the day, reports, minutes, surveys and summaries.

Update files

  • Develop efficient work skills.
  • Using a word processor and a database, add or remove data from various documents and change its layout.
  • Produce new and updated versions, validate your work and ensure its follow up and transmission.

Recherche d’emploi

Méthode de recherche d’emploi : consulter les sources d’information, préparer les documents (lettres de présentation et curriculum vitae), simulation d’entrevue.


Intégration au travail – Stage

Ce cours permet à l’élève d’être plus conscient de la place qu’il occupera dans une entreprise et des changements de perception qu’entraîne un séjour en milieu de travail. Lors du stage dans une entreprise, l’élève effectuera différentes tâches de son métier.

Total  : 1485 hours, 99 credits

Conditions of admission

To be eligible for admission to this program, candidates must meet one of the following requirements

Persons holding a Secondary School Diploma or its recognized equivalent
Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition for equivalent learning
Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning
Persons who have obtained Secondary III credits in language of instruction, second language and mathematics in programs established by the Minister are required to pursue general education courses, concurrently with their vocational training, in order to obtain the Secondary IV credits they lack in language of instruction, second language and mathematics in programs established by the Minister.

Financial aid

For more information on eligibility for loans and scholarships program

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Cost of Diploma

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My employer appreciates the quality of training I received at the College.


Laura Laura - Student